Ron Kaufman, as Founder and Chairman of UP! Your Service, has helped companies develop a culture of uplifting service for over two decades, bring them real business results. Ron is one of the world’s most sought-after educators, consultants, thought-leaders and speakers in customer service. His methodology includes proven services principles, leadership rules, culture-building blocks and implementation roadmap that is effective across all industries.
“Uplifting Service: The Proven Path to Delighting Your Customers, colleagues, and Everyone Else You Meet”, explores how service connects us all, why we aren’t doing more to improve our customer service skills, and what we can do to have customer service culture that works and is self-sustaining. The book reveals the 5 key elements to create an uplifting service culture, and lays out the steps to take to build a sustainable culture that delivers every day.